Coronavirus Update: Home and Disability Care Services

Indoor and outdoor café visits for all clients has resumed. Clients will be required to show proof of vaccination in one of two ways:

  • Via the Services Victoria app. Click here for instructions on how to link your vaccination certificate.
  • With a printed copy of the certificate.

Escorted shopping and outings may resume for all clients. Clients and staff will be required to show proof of vaccination. Face masks are still mandatory for workers.

Window cleaning indoors may resume.

Swimming may resume.

All mecwacare home care staff will continue to wear face masks and face shields. Gowns are no longer required.

More information

For the latest advice on restrictions, public exposure sites, how to stay safe and other COVID-19 resources, please visit the Department of Health’s website at

Additional support

We know that constantly changing COVID rules may bring a level of anxiety for some people. There is a number of services available for older Australians who need support or assistance any time.

These services provide free, confidential support:

Older Persons COVID-19 Support Line – 1800 171 866
Older Persons Advocacy Network (OPAN) – 1800 700 600 or visit
Australian Centre for Grief and Bereavement – 1800 22 22 00
My Aged Care Contact Centre – 1800 200 422

A translation and interpreter service is available to access the above numbers. Senior Australians who require an interpreter can call 131 450, select the language they speak and provide one of the COVID-19 support numbers to access the information in their own language.

For disability clients, visit the Department of Health’s Head to Health website here for information and support.

As always, if you have any questions or concerns, please speak to your relevant centre or office.

It has been wonderful to see and hear stories of mecwacare families and friends’ reunions as we navigate our way through this period of transition.

We are so incredibly proud of the mecwacare team and the way in which they have continued to provide exceptional and safe care to you, our special clients.

Thank you for your continued support and understanding throughout the pandemic. We have had to make some very tough decisions that have not always been popular, but your health and safety has continually been our number one priority.

We hope you enjoy this special time with your family and friends.

Icon Search Base