Our Commitment - mecwacare

mecwacare fosters thoughtful, respectful and ethical interactions and relationships to ensure resident and client experiences are rich and rewarding. Through openness in communication, residents, clients, their families and representatives, staff and volunteers are encouraged to discuss issues and concerns. Our staff and volunteers are supported to assist, guide and engender trust, and residents and clients are encouraged to gain the greatest level of independence and to be as actively involved in decision-making as they can.

We assist them to remain independent – for some this means living at home for as long as possible – and provide guidance should circumstances change.

An extensive building and refurbishment program ensures we provide modern, well-appointed and comfortable environments, where resident, client, staff and volunteer comfort and safety are paramount. We support our staff to be well trained and accountable, with ongoing learning and development a strong part of our culture, embedding best-practice into our systems and processes.

We work with individuals, families, communities and all levels of government and other key stakeholders to support and provide care for people in their homes (including aged care homes), in community housing or in their local community.

Over 60 years of experience means we are well placed to provide care services that are responsive to the needs and preferences of our residents and clients.

This is supported by robust systems and processes, ongoing monitoring and reviewing of government policies and legislation, and the continuous development of our own policies and procedures. We work collaboratively with a range of stakeholders, including researchers, clinical and technology experts, service suppliers, philanthropic trusts and foundations. Subsequently, mecwacare has demonstrated ongoing compliance with legislative requirements throughout a significant growth phase.

Diversity and Inclusion

mecwacare is an inclusive organisation that respects diversity by embracing each individual’s unique dimensions. These include knowledge, skills and perspectives that may result from race, ethnicity, language, gender, sexual orientation, socio-economic status, age, physical ability, religious belief(s), political belief(s), work experiences, geographic location or other ideologies.

Our Diversity and Inclusion Strategy aligns with our vision to deliver care and services in collaborative, respectful partnerships with all stakeholders. The strategy supports organisational capacity building and guides decision making and practices that impact equal opportunity and inclusiveness. mecwacare continually evaluates progress to systematically identify diversity challenges and vulnerable persons, and focuses on the enhancement of a responsive, participative, equitable, safe and respectful environment.

Model of Care and Services

Our residents and clients are at the centre of everything we do.

mecwacare provides care and services based on respect for the diversity and safety of all. We provide person-centred care with a focus on the needs, preferences, knowledge and outcomes relevant to residents and clients. They are a partner in their personalised assessment, goal setting, care planning and evaluation, and decision making.

Our model of care has a strong clinical focus with registered nurses and enrolled nurses employed across all aspects of our services, including aged care homes, in-home care and home care packages, in the quality and risk department, learning and development team and clinical technology and project areas.

mecwacare is an inclusive organisation that respects client and resident choices in the provision of care and services in supportive environments that are responsive to the values that are important to them. The preferences of our clients and residents are central to care planning and delivery, enabling a flexible and responsive transition through our services.

mecwacare will provide inclusive care and services based on the needs and respect for the diversity of all residents and clients through:

Person-centred care with a focus on the needs, preferences and outcomes relevant to the individual and the care relationship
Recognition of the resident or client as a partner in personalised goal setting and care planning
Tolerant communication to ensure clients and residents are informed and consulted
Supportive and compassionate care and services that are responsive to the diverse needs of the client, resident and carers
Professional behaviours that respect the needs and preferences of the client, resident and carer to deliver care that is based on best-practice standards and research to ensure we are offering the best service
Care partnerships that encourage organisational referrals with structures to promote the continuity of care.

Innovation and Technology

mecwacare is actively engaged in the use and implementation of technology solutions to assist us to provide assessment, care and support for our residents and clients. We are proud of the diversity of our residents, clients and staff and we understand the inclusive nature of technology in relation to enhancing wellbeing, improving independence, communication and quality of life.

mecwacare is committed to investing in technology and supports government initiatives such as the National Broadband Network, eHealth and TeleHealth. We continue to work with key partners on the adoption of new technologies to ensure our clients benefit from accurate data gathering, timely information and the best in available resources.

Environmental Management

mecwacare is committed to minimising the impact of our operations on the environment. We will comply with all applicable legislation and strive to continuously improve best practice. Our commitment supports our purpose: Partnering with the elderly and people with a disability to live fulfilling and purposeful lives.