At Mecwacare, we are committed to strong governance and responsible business practices. We work with integrity, transparency and accountability to support the wellbeing of our residents, clients, families, employees and community.
This page provides information about the governance frameworks, policies and standards that guide our organisation and help us continue delivering safe, high-quality care and support.
The Mecwacare Board oversees the organisation’s strategy, financial performance and governance. The Board works to protect the interests of our residents, clients, employees, volunteers and broader community while supporting the long-term sustainability of the organisation.
While the Board delegates day-to-day management to the Chief Executive Officer (CEO), it retains responsibility for Mecwacare’s overall direction, governance and performance.
The Mecwacare Code of Conduct sets clear expectations for workplace behaviour and professional standards across our organisation.
All employees, contractors, volunteers, senior executives and directors are expected to comply with the Code of Conduct and uphold the values that guide Mecwacare.
We welcome feedback from residents, clients, families and the wider community. Your feedback helps us understand what’s working well and where we can improve.
You can share feedback through our online Feedback Form.
All feedback is managed respectfully, confidentially and in a timely manner.
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We support a culture where people can raise concerns about misconduct, unethical behaviour or unlawful activity without fear of retaliation.
To report a concern, you can contact our Whistleblower Protection Officer:
Email: whistleblowerprotectionofficer@Mecwacare.org.au
Mail: Whistleblower Protection Officer
Mecwacare
1287 Malvern Road
Malvern VIC 3144
For anonymous or external reporting, you can contact our independent reporting provider, Stopline:
Website: https://Mecwacare.stoplinereport.com/
Phone: 1300 30 45 50 (free within Australia)
Email: makeareport@stopline.com.au
Mail: Stopline
PO Box 403
Diamond Creek VIC 3089
Stopline protects your confidentiality and anonymity. Reports are provided to our Whistleblower Protection Officer, with matters reviewed by the Mecwacare Board every six months. Urgent matters are escalated as required.
Mecwacare is committed to conducting business ethically and responsibly. We take steps to prevent modern slavery practices within our operations and supply chain, including:
We expect the same commitment from the organisations and suppliers we work with.
We value every opportunity to listen, learn and improve.
You can view or download our Complaints and Dispute Resolution Policy below.
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