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This new program is designed to simplify in-home care and make it easier for older Australians to access the right support, at the right time. It aims to reduce waiting times, increase choice, and ensure funding better reflects each person’s individual needs.
Key changes at a glance
- Eight levels of support – More flexibility compared to the current four HCP levels.
- Shorter wait times – Faster access to services and interim support while waiting.
- New assessment process – A Single Assessment System using the Integrated Assessment Tool (IAT).
- Funding categories – Clinical care, independence support, and everyday living.
- Assistive technology and home modifications – Separate funding to help people stay safe and independent at home.
- More service options – Including short-term restorative care and end-of-life care at home.
What happens if you already have a Home Care Package?
If you are currently receiving a Home Care Package, you will automatically transition to Support at Home on 1 November 2025.
- Your budget will transfer to the equivalent Support at Home level.
- You will not need reassessment unless your care needs change.
- If you were on the National Priority System before 12 September 2024, you will also receive equivalent funding.
The Government has promised that people already receiving care will be “no worse off” under the new program.
How funding works
Funding will continue to be provided by the Government, but the way contributions work will change. Instead of fixed fees, contributions will depend on the type of service you receive:
Clinical care – nursing, allied health and care management
- Fully funded through government programs
- No client cost
Independence support – personal care, social support, respite and transport
- Partially funded
- Small client contribution
Everyday living – domestic assistance, meals, gardening and home maintenance
- Partially funded
- Client contribution varies depending on individual circumstances
Service prices will be standardised and capped by the Government, providing greater transparency and fairness.
Support levels and short-term pathways
Support at Home will provide eight levels of ongoing care, offering more tailored support than the current four Home Care Package levels. Higher levels will provide additional funding for people with more complex needs.
Two short-term care pathways will also be available:
- Restorative care (6–12 weeks) – Helping people regain independence and maintain their abilities.
- End-of-life care (up to 12 weeks) – Providing extra support for people who wish to remain at home at the end of life.
Assistive Technology and Home Modifications
A new funding stream will support equipment and modifications to keep people safe and independent at home. Funding will be available across low, medium and high tiers. Co-contributions may apply for higher-cost items. A new funding stream will support equipment and modifications to keep people safe and independent at home. Funding will be available across low, medium and high tiers. Co-contributions may apply for higher-cost items.
How mecwacare can help
The Support at Home program is the biggest change to in-home care in more than a decade. While it promises simpler and fairer access, it’s important to understand how it may affect you.
At mecwacare, we are here to support you through the transition:
- Existing clients: Your Care Partner will explain what these changes mean for your plan.
- New clients: We can guide you through eligibility, funding and service options to ensure you find the right support.
To learn more about how mecwacare can support you under the new program, call us on 1800 163 292 or visit our Home Care Services page.
