Accreditation, Rights and Feedback


Ballan Medical clinic is accredited with the  National General Practice Accreditation (NGPA) Scheme.

The Australian Commission on Safety and Quality in Health Care (the Commission), in collaboration with the RACGP have developed the National General Practice Accreditation (NGPA) Scheme. The Scheme aims to:

  • Provide greater choice for general practices seeking accreditation
  • Improve support programs for implementation of accreditation, and
  • Provide practices with access to national data on accreditation performance to enable bench-marking.

Rights and Feedback 

If you have a concern about any aspects of the service you have received we would like to hear about it. Please speak to your doctor or receptionist or contact us below.


We take your concerns, suggestions, and complaints seriously.

Complaints Commissioner
10th Floor, 55 Swanston Street
Melbourne 3000
Ph: 1800 136 066

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