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Information about mecwacare's COVID-19 response

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mecwacare is committed to ensuring the ongoing health and safety of our vulnerable residents.

To date, only one of our 13 facilities has been impacted by the coronavirus. At the time of writing this, all 13 sites are coronavirus-free. Your support and cooperation are needed to help us keep it that way.

Please observe and respect our visitor arrangements and safety precautions to help prevent the spread of infection in our residential aged care facilities. This is a shared responsibility and we must all remain extremely vigilant.

To help reduce the risk of infection, mecwacare implemented a range of robust infection prevention and control measures when the pandemic began that go beyond the official guidance to protect our residents.

mecwacare had temporarily suspended non-essential visits for the health and safety of our residents. We are now in a position to commence a gradual reopening of our homes.

We will be maintaining a cautious and continuously staged approach. Recent events in South Australia are a stark reminder that this virus has not gone away. We must all remain vigilant and we thank you for your patience, understanding and support.

Essential visits for special needs, including assessed deterioration and palliative care are available and new admissions will continue to be accepted – unless there is an outbreak.

All essential in-room visitors will be temperature checked, required to answer the four screening questions related to COVID-19, expected to practise good hand hygiene, wear the appropriate PPE and adhere to physical distancing rules, at all times. An attestation must also be signed. Please respect our staff when they ask you to comply with these safety measures.

Thermal imaging cameras are now in operation at the Malvern Centre in Malvern, Noel Miller Centre in Glen Iris, John Atchison Centre in Hoppers Crossing and Elstoft House in Hamlyn Heights (Geelong) – if visiting these sites, please check your temperature before the visit commences.

Visitor arrangements

• We continue to support residents with video calls using Skype, Zoom or Facetime and phone calls.

• Window visits, whereby the facility will make sure your loved one is at an external, public-facing window or balcony at an agreed time so you can say hello from outside. Just call reception in your residential home to organise a visit.

• Garden visits (all gardens) are now available for members of one household for a maximum of 60 minutes per day. These visits must be booked via reception. Residents will continue to wear either a clear face shield or surgical mask – whichever they are most comfortable with. They will also use hand sanitiser for added protection. Children under 16 are not yet permitted to attend these visits.

• In-person visits: enhanced glass room (maximum 20 minutes). Visitors utilising the enhanced window option will be required to wear a face mask only, use hand sanitiser upon entry and exit to the facility, and wipe down the seating at the end of the visit. A maximum of three visits per week are permitted for enhanced window visits to ensure equity of access for all residents and their families however, if there are vacancies, additional visits may be booked.

• In-room visits: for next of kin/power of attorney (maximum 60 minutes within the building, including screening time at reception) with a maximum of two in-room visits per week. CURRENTLY UNAVAILABLE

• In-room visits: for special needs, including assessed deterioration i.e. a fall, decline in health or behaviour, maximum of 30 minutes per visit per day. All requests for special needs visits are based on a clinical assessment of the resident and their needs. PPE will be required.

• In-room visits: for palliative care, maximum of two hours per visit per day. PPE will be required.

• In-room visits: for new admissions, maximum 60 minutes within the building, including screening time at reception per day. PPE will be required.

Each site will have a maximum number of visitors per visiting hour and per day.


We continue to support residents to leave the home however, we do not recommend these outings as the virus still exists in the community.

Outings are once per week. If you do leave the home, please consider avoiding high-density activities, such as large social gatherings or parties, and crowded places such as shopping centres and supermarkets to limit the risk of exposure.

Family members or friends taking residents out will be temperature checked on arrival at the home, required to answer the four screening questions and sign an attestation before leaving with the resident. Wearing PPE such as face masks and using hand sanitiser are highly recommended. Gowns for the resident are also available upon request. Again, this is a recommendation only.

Visiting hours

Monday to Friday, 10am-4pm

Saturday and Sunday, 1pm to 5pm

All visits must be booked in advance through reception, which is available seven days from 9am to 4.30pm.

Allocated staff will support the visits to assist you and your loved one.

Please do not visit:

• If you are unwell, with any illness or symptoms, even if they are mild

• If you have recently returned from overseas travel to any country – self-isolation for 14 days is a mandatory requirement by law

• If you have been in contact with someone who has had a confirmed or suspected case of coronavirus, or who has declared that they have travelled overseas recently.

During your visit:

• Complete the sign-in sheet before you enter the home, which includes the four COVID-19 screening questions, and sign the attestation

• Undertake a temperature check by staff or via the thermal imaging cameras (where available)

• Wear the appropriate PPE for the type of visit, as outlined above

• Wash your hands with soap and water or use alcohol-based hand sanitiser before and after your visit

• Adhere to the timeframes for each visit (as per above)

• You may only visit in the designated areas, your loved one’s room or in an outdoor area

• Keep a distance of at least 1.5 metres from your loved one and others in the home

• Respect our staff and comply with the safety measures.

Help prevent the spread of infection

Everyone can help prevent the spread of infection by practising good hand hygiene and maintaining a physical distance (1.5 metres) from other people.

Simple steps to stop the spread:

• Wash your hands often with soap and water for at least 20 seconds

• Use a tissue and cover your mouth when you cough or sneeze, or cough into your elbow or upper arm. Dispose of tissues in the bin.

• Try not to touch your eyes, nose or mouth

• Wear a face mask in public – this is mandatory by law

• Stay at home if you are unwell

• Continue healthy habits (drink water, eat plenty of fruit and vegetables and get enough sleep)

• Avoid close contact with people outside your immediate family or household members (such as touching or shaking hands).

More information

For information about the coronavirus, including symptoms, risks, travel and prevention advice, visit the Department of Health and Human Services (DHHS) coronavirus website at

Further information from the Older Persons Advocacy Network can also be found by clicking here

If you have any questions or feedback, please do not hesitate to contact the Facility Manager at the relevant site or call mecwacare on 1800 163 292.

Please note: In the event of an outbreak, mecwacare will contact the residents’ power of attorney or next of kin directly. It is their responsibility to notify other family members.

You can also email us at

Stay safe.

Latest information

General information about Coronavirus (Click here)

Do you have a question about the coronavirus? Please email us at

Residential Services

mecwacare Annie's Court

3905 Frankston-Flinders Road 
Shoreham Vic 3916
P: 03 5989 5588

mecwacare Calwell Manor

111 Country Club Drive 
Safety Beach Vic 3936
P: 03 5981 7288

mecwacare Elstoft House

12-14 Beulah Street 
Hamlyn Heights Vic 3215
P: 03 5277 3081

mecwacare John Atchison Centre

312 - 318 Derrimut Road  
Hoppers Crossing  Vic  3028  
P: 03 8015 2888   

mecwacare Jubilee House

52 Northcote Avenue 
Caulfield North Vic 3161
P: 03 8567 8288

mecwacare Malvern Centre

1245 Malvern Road
Malvern Vic 3144
P: 03 9248 6100

mecwacare Noel Miller Centre

9-15 Kent Street
Glen Iris Vic 3146
P: 03 9835 2333

mecwacare O'Mara House

15 Hunter Road 
Traralgon Vic 3844
P: 03 5174 4628

mecwacare Park Hill

160 Mornington-Tyabb Road
Mornington Vic 3931
P: 03 5975 2700

mecwacare Rositano House

273 Church Street
Richmond Vic 3121
P: 03 9427 1404

mecwacare Simon Price Centre

13-25 Strabane Avenue 
Mont Albert Nth Vic 3129
P: 03 9898 7404

mecwacare Trescowthick Centre

70 Charles Street
Prahran Vic 3181
P: 03 9510 6100

mecwacare Vincent House

125-135 Kenny Street 
Westmeadows Vic 3049
P: 03 9333 3022