Support Coordination

mecwacare works with clients and their families to develop skills and increase their ability to live as independently as possible. Our Support Coordination team offers a range of in-home and community access options tailored to clients’ individual needs and choices.

Supports include informal, mainstream and community support, as well as clients’ NDIS-funded supports. It is time-limited and aims to support an NDIS participant to take part in the community. Support Coordination is a role funded by the NDIS.

P 03 8573 4888 / E ndisliaison@mecwacare.org.au

There is a range of tasks available under mecwacare’s Support Coordination program:
Assist the participant to understand the supports in their plan
Assist the participant to navigate NDIS processes
Link participant to funded supports
Make referrals for any assessments in plans
Ensure equipment supports are managed
Ensure service bookings are complete
Explore mainstream and community supports
Assist the participant to resolve points of crisis
Ensure the participant is aware of complaints mechanisms

mecwacare can provide Level 1 and 2 Support Coordination for NDIS participants.

FAQ's

What do programs cost?

As a registered provider, mecwacare complies with the NDIS Price Guide. We encourage participants to regularly check the NDIS website here for the latest pricing information.

Can I use my NDIS funds for transport?

Participants now have greater flexibility in how they pay for transport – but only for certain types of trips. The updated NDIS Price Guide has created two new definitions of transport:

Activity Based Transport: Transport “to, or from, or as part of, a community participation support”. This is transport delivered by a registered provider who will also be supporting the person at the destination.
General Transport Services: Transport to “an activity that is not itself a support – or to a support that is delivered by another provider.” This category includes transport to places where the service is delivered by an unregistered provider, a provider other than the transport provider or a place where no support is being delivered. There is no increased flexibility for this type of trip, which still needs to be paid from a person’s transport budget.

Please visit the NDIS website here for more information. There are some very clear guidelines set up for use of funds.

What are your COVID-safe protocols?

mecwacare’s Disability Services prioritise safety for clients, their families and our staff and volunteers, while minimising disruption to the care and support we provide during the COVID-19 pandemic.

Robust infection control practices cover every aspect of client protection and site safety, from hourly cleaning of high-touch surfaces to exceeding the government’s standard for Personal Protective Equipment (PPE).

For more information about mecwacare’s COVID-19 management strategy, click here.